Volvo Trucks South Africa understands the importance of keeping your vehicle on the road and ensuring its uptime. To this end, Volvo Trucks South Africa is committed to decreasing the downtime of its customers’ vehicles and reducing total cost of ownership of all Volvo trucks.
“This may be a challenging commitment to undertake. However, we are convinced that through our connectivity project plan, service contracts, competent workshops and state of the art software we will deliver on our commitment ensuring maximum uptime of your vehicle on the road,” says Theunis Eloff, Commercial Aftermarket Director.
Volvo Trucks South Africa has embarked on a project focused on connectivity encompassing optimised service planning, vehicle efficiency, and reduced downtime. “As the customer satisfaction index remains our top priority, we are confident that the connectivity project will support our efforts in this area,” says Eloff, adding that proof of the OEM’s commitment to the aftermarket sector lies in the continued gains that Volvo Trucks is making in this sector.
The Scott Byers report revealed in its second quarter results that Volvo Trucks South Africa took top honours in the sales category, where it achieved 99.20% – the highest this has been in 16 years, according to the report. The report ranked Volvo Trucks second in both service and parts, which saw an increase from 94.69% and 92.43% respectively to 96.35% and 96.3%.
“This is an incredible achievement for us, as the report is a clear indication of our team’s commitment to making sure that our customers achieve optimal running time of their vehicles. It is also an indication of how we have embodied the ‘Volvo Way’ as our foundation and used open, clear and effective communication, ensuring our customers take top priority,” says Eloff.
Report criteria include future use of sales, service, parts as well as good business relationships with departments and personnel. “This includes the investment into staff ensuring they are knowledgeable and that products and parts are genuine Volvo Trucks parts and products which are of the highest quality. We will continue to strive for excellence and focus on consistently meeting and delivering better than average service for our customers,” says Eloff.
“Further proof of this is the new two year parts warranty which is guaranteed when fitting genuine Volvo parts in our authorised workshops nationally.”
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