MAN Truck & Bus South Africa recently celebrated its 2016 Dealer of the Year (DOTY) Awards. Despite tough trading conditions in the extra heavy truck market last year, MAN’s proprietary and privately-owned dealerships (26 in South Africa) registered robust enterprise-wide performances while exhibiting distinct areas of excellence that augur well for the organisation’s plans for future market share growth.
MAN’s DOTY Awards form part of the organisation’s global Network Development programme which strives to improve overall customer satisfaction throughout its value chain, from point of sale, to vehicle financing, to vehicle servicing and support, to parts supply and the resale of used vehicles.
The 2016 DOTY Awards spanned 10 categories to include back office functionaries. MAN Truck & Bus SA MD Markus Geyer says, “It is important for us to acknowledge not only the people who deal with customers on a daily basis – be they in the workshop, parts department or sales office – but also our people who operate in the background in our purchasing, finance and central service departments. These highly competent and committed people make significant contributions to improvements in service delivery and customer satisfaction. Without their support, nothing would happen at the point of sale.”
Categories included dealership and individual awards. Enterprise-level categories included Service Dealer of the Year, Parts Dealer of the Year and overall Dealer of the Year.
Audited internally and independently by Ipsos, emphasis is placed on customer satisfaction scores in determining DOTY winners.
Independent MAN dealer Hatfield Truck & Bus won the Dealer of the Year Award, with runners up Alpine Truck & Bus and Port Elizabeth Truck & Bus (both privately-owned).
The Service Dealer of the Year Award went to Hatfield Truck & Bus, while Port Elizabeth Truck & Bus and Pinetown Truck & Bus received runner up accolades.
Alpine Truck & Bus won Parts Dealer of the Year, with runners up, Kimberley Truck & Bus and Hatfield Truck & Bus.
Individual awards for top-selling personnel were hotly contested, with Bus Salesman of the Year awarded to Gary Aliphon. Runners up were Gerhard van Wyk and Lourens van Stander.
Honours in the MAN Truck Salesman category went to Runga Moodley, with Henk Dique and Quentin Theron in runner up positions. The MAN TopUsed Salesman of the Year Award went to Emile Matlou, with runners up David Pretorius and Elliot Twani.
The Volkswagen Truck Salesman Award went to Ryno Blignaut with Roelf Lewis in the runner-up slot. In the new Sales Manager category, top position was awarded to Tiago Dias, with runners up Dion Otto and Greg Erian.
MAN Financial Services awarded its top Business Development Managers with Rudi Le Roux in first place and Hester Page and Renier Meyer in runner up positions.
The Chairman’s Customer Service Excellence Awards went to jointwinners Claudio Fernandes and Gerhard Hepburn. Nivadni Mooloo, Lyle Everton and Deon Otto garnered runner up awards in the category.
Top-level performers at the 2016 MAN DOTY Awards – [from left] Ian Seethal (Head of Network Development, Marketing & Communication), Claudio Fernandes (Chairman’s award winner), Ryno Blignaut (VW Salesman of the Year), Tiago Dias (Sales Manager fo the Year), Gary Aliphon (Bus Salesman of the Year), Markus Geyer (Managing Director), Gerhard Hepburn (Chairman’s award winner), Sarah Luthuli (Non-Executive Director), Bruce Dickson (Parts Dealer of the Year – Alpine Truck & Bus), Emile Matlou (TopUsed Salesman of the Year), Runga Moodley (MAN Truck Salesman of the Year), Nic Malec (Dealer of the Year & Service Dealer of the Year, Hatfield Truck & Bus).
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