GM South Africa (GMSA) has reaffirmed its dedication to looking after its local vehicle buyers with the introduction of the Complete Care programme for new and existing customers.
Developed to offer more than what customers expect, every Isuzu customer now benefits from a comprehensive aftersales program which provides a wide range of services, including:
• A warranty of up to five years or 120 000 km for new buyers
• Free 24/7/365 Roadside Assistance
• Maintenance Servicing by GM-certified technicians
• Customer Care Center support
• Complete Service Mobile Apps
“Isuzu has a line-up of great-value, high-quality vehicles,” said Brian Olson, Vice-President Vehicle Sales Service and Marketing at GMSA. “With Complete Care, we are delivering an outstanding ownership experience to match.”
With General Motors leading Roadside Assist programme globally, customers in South Africa benefit from a wide range of features including free accommodation or rental car to ensure our customers can complete their journey, safety at roadside, repatriation of vehicle to either home or work once repairs have been completed. Other services include assistance in changing a flat tyre or if keys are locked in and even fuel assistance.
Beyond just introducing customer-oriented services, GMSA is reinforcing its commitment to continuously improve its dealer network in South Africa. All GMSA service centres are equipped with a complete range of equipment and analytical systems to carry out maintenance and repairs.
In addition, GMSA provides approximately 40 000 hours per annum of regular and extensive training for all service personnel – from technicians to non-technical employees. “Prior to the launch of each new product dealers have to go through a launch readiness programme which includes new model introduction and aftersales readiness.
“Complete Care demonstrates our commitment to being a leader in customer care, service and satisfaction through one of the most thorough service packages available anywhere,” said Olson. “By listening to what our customers want, we will strengthen confidence in our brands.
“Our ultimate objective is to drive GM authorised service centres to deliver ‘manufacturing standard’ service and to ensure transparency in our service procedures, our dedication is evident through the recent customer study conducted by IPSOS where for overall customer satisfaction Isuzu received gold and Chevrolet and Opel received a silver award.”
This initiative is part of the emphasis of General Motors on delivering a consistently satisfying ownership experience for every Isuzu in all of its markets, including South Africa.
“Our mission at GM is to earn customers for life. We are focused on putting the customer at the centre of everything we do wherever we do business.
“Our customers here in South Africa just, like those elsewhere around the world, have high expectations. With Complete Care, we seek to deliver a consistently satisfying and truly valuable ownership experience. Our goal is to demonstrate to our customers that we truly care about them throughout their ownership experience.”
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