Bringing the automotive aftermarket & truck and bus sectors to southern Africa

Bringing the automotive aftermarket & truck and bus sectors to southern Africa

  With just over a month to go, we are excited to bring you some of the latest updates in the build-up to Automechanika Johannesburg and its co-located events Futuroad and Scalex Expo. Taking place at the Johannesburg Expo Centre, Nasrec, from 18-21 September 2019, this year promises to be bigger than ever before with a host of new event features. Expect over 15 industry focused conferences, over 600 exhibitors from 28 different countries, the latest in aftermarket technologies, new product launches and an all new truck demo area.  As the ideal platform for industry innovations,  these events are a “must -attend” for all those involved in the local motor industry. A variety of companies will be launching new products into the African market at the Automechanika and Futuroad Expos. This includes Bosch, who will be launching their DCI 700 Test Bench and their KTS 250 tester for mobile and quick ECU diagnoses. Also expect launches form UD, Volvo, Tata and many more. Be the first to witness the latest products and technologies. Watch this space for the full launch schedule. Most importantly, registration is FREE. www.automechanikasa.co.za | www.futuroad.co.za | www.scalex.co.za If you haven’t already registered, you can do so online here >> https://bit.ly/2VbvHHo...
Aftermarket service and distribution network are key to success

Aftermarket service and distribution network are key to success

  The secret to Cummins’ ongoing success in Africa and the Middle East is its extensive aftermarket support and well-established distribution network throughout the continent. This is according to newly-appointed Cummins Distribution Director Kwame Gyan-Tawiah. Currently all distributor Country Managers and General Managers report to Gyan-Tawiah, who ultimately oversees aftermarket service in Africa and the Middle East for company-owned distribution. Apart from recently launching the Power Hub in Waterfall City, Johannesburg, Cummins has a Regional Distribution Centre (RDC) for Southern Africa, also based in Waterfall, a Regional Distribution Centre (RDC) in Ghana, and has appointed its first 100%-owned distributor in Morocco. This gives the OEM a significant end-to-end logistics capability throughout the continent. “The strength of the company lies in its focus on customer support. That makes for better products at the end of the day, and is why we have distribution organisations at strategic locations,” Gyan-Tawiah explains. Currently, Cummins has a presence in 12 countries in Africa, including South Africa, Botswana, Mozambique, Zambia, Nigeria, Ghana, Senegal, Zimbabwe, Angola, Ivory Coast and Morocco. In addition, it appoints independent distributors in other areas where it wants to make inroads, as well as entering into joint ventures, such as in the Middle East and East Africa regions. Gyan-Tawiah elaborates that customer service, which is the linchpin for Cummins’ success on the continent, consists of three major elements. The first is parts availability to support the products sold. “All these entities have parts warehouses, and hold parts readily needed at any point in time by customers in those environments, and the engines they use.” The RDC strategy facilitates this ready parts availability...
Ctrack launches Driver Mobi service

Ctrack launches Driver Mobi service

  Leading vehicle tracking and telematics provider, Ctrack, has launched Ctrack Driver Mobi in South Africa, following a successful rollout of the service in the United Kingdom. With Driver Mobi, drivers are able to view their driving behaviour scores from the convenience of their internet-enabled smart phones. The scores are derived from the journeys they have made over the last 30 days. These scores can then be compared against other drivers in the company or against specific driver groups within a company. This creates a competitive environment that encourages drivers to take greater personal responsibility for their driving, while simultaneously incentivising drivers to better the driving performance of their colleagues. Using a smart mobile URL, the Ctrack Driver Mobi service records acceleration, braking, cornering, speeding and idling events every 100km and provides a score from these out of 100. Drivers are not able to manually edit their scores; they have to drive better in order to achieve better results. Drivers can view their past trips on maps and can also separate and submit business and private trip information. Business-only trips can also be exported in PDF format for tax purposes. Furthermore, drivers can complete comprehensive vehicle safety checks and can isolate vehicles by severity of issues. Driver comments can be added if vehicle components reach a critical stage of disrepair or damage. This information can then be submitted to an appropriate manager immediately via email, all from the convenience of the driver’s mobile phone. Ctrack’s Driver Mobi is ideal for small and medium-sized businesses and works best in situations where multiple drivers drive the same vehicle. It greatly assists...
Kanu gets colourful on Mandela Day

Kanu gets colourful on Mandela Day

  On Mandela Day last week, employees at Kanu Commercial Body Builders rolled up their sleeves – not for their usual day job which is to design and build truck bodies, but to pack 500 gift parcels for the underprivileged aged in Port Elizabeth.  Kanu leadership leveraged this opportunity for team-building and divided the workforce, which included on-site contractors, into the five national flag colours. Each group was colour-coded and formed a production line with 25 people per line, competing to see who would finish packing their gift bags within the set time of 67 minutes. The packs included various toiletries, sweets and snacks. Mike Pienaar, Kanu Chief Executive Officer, said the teams took their task seriously and were very competitive throughout the initiative. “It was pleasing to observe the excitement and camaraderie among employees and the willingness to support the good cause,” said Pienaar.  The Mandela Day programme is part of a few community projects which Kanu has embarked on. “In line with Kanu’s philosophy, to deliver sustainable solutions to the logistics industry, we aim to make an impactful difference in the community,” Pienaar added. The Mandela Day packs filled a truck and three bakkies which employees delivered today and will continue during the course of next week. “We will distribute these items in support of the neediest of the senior citizens living in the Nelson Mandela,” said Pienaar. Kanu was established in 2015 to create extended value to commercial vehicle customers. From concept to final product, Kanu has a solution for any business. Each body is custom made and designed to meet the specific needs of the...
Customer-centricity hits the tyre industry

Customer-centricity hits the tyre industry

  Tyre manufacturers have to become more customer-centric in order to survive. Doing so will require massive investment—and new ways of doing business. By Dries Lottering, Manufacturing Renewal Executive, Bridgestone South Africa “Digital transformation” is one of the most used buzzwords in business today—quite rightly, in my view, though its exact significance changes from industry to industry, and even from company to company. Two forces are driving the dynamics of digital transformation. One is that the advent of the Digital Age has created new expectations amongst consumers while giving them more power via social media and access to information. The other is that digitalisation allows companies to work smarter and to service their customers more accurately. These two forces impact each other: as businesses get smarter, so consumer expectations rise—ad infinitum, presumably. Today’s business mantra is, as always, the customer is always right but the transparency enabled by a digital world makes it much more urgent than ever it was. Financial services companies and retailers are in the frontline of this business revolution, but the pressure to become more customer-centric is now being felt even in tyre manufacturing. It will prompt change on a large scale, and could ultimately lead to a complete realignment of the industry. What does customer-centricity actually mean when it comes to tyre manufacturing? In essence, tyre manufacturers have two sets of customers: the original equipment manufacturers (OEMs) who design and manufacture the vehicles on which the tyres are to be fitted, and the end-users, who purchase the vehicles. The vehicle OEMs are under the same pressure as everybody else to improve current offerings. Better...